Privacy Policy

1. Information We Collect

When you use dipsearouters.com, we collect only what we need to serve you:

• Account details — your name, email address, phone number, and password (stored as a salted hash, never in plain text).
• Order details — shipping addresses, items purchased, order totals, and your chosen payment method. We do not store card numbers, CVVs, or UPI PINs; payments are processed by our payment gateway partner on their PCI-DSS compliant systems.
• Content you submit — product reviews, photos attached to reviews, questions, and messages sent through our contact form.
• Usage data — pages visited and items added to your cart or wishlist, linked to a browser session so your cart survives between visits.

2. How We Use Your Information

• To process and deliver your orders, and to keep you informed about their status.
• To provide customer support and respond to warranty, return, and product queries.
• To maintain your account, order history, saved addresses, and wishlist.
• To send you order notifications, and — only if you opt in — our newsletter and offers. You can unsubscribe at any time.
• To prevent fraud and abuse, including limiting repeated failed sign-in attempts.

We do not sell, rent, or trade your personal information to third parties.

3. Cookies & Sessions

We use a small number of first-party cookies that are strictly necessary for the site to work: a session cookie (keeps you signed in and preserves your cart) and a security cookie that protects forms against cross-site request forgery. We do not use third-party advertising or tracking cookies.

4. Sharing With Service Providers

Your information is shared only with partners essential to fulfilling your order:

• Payment gateways — to process your payment securely. They receive the order amount and contact details required by RBI regulations.
• Courier partners — to deliver your order. They receive your name, delivery address, and phone number.

Each partner is bound to use your data solely to provide their service.

5. Data Retention & Security

Order records are retained as required by Indian tax and accounting law. Account data is kept until you ask us to delete your account. All traffic to the site is encrypted in transit (HTTPS), passwords are hashed, and access to customer data is restricted to authorized staff.

6. Your Rights

You may access and update your profile and addresses from your account dashboard at any time. You can also write to us to request a copy of the personal data we hold about you, correct inaccuracies, or request deletion of your account and associated data (subject to legally required order records).

7. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children.

8. Changes to This Policy

If we make material changes to this policy, we will update the date at the top of this page and, where appropriate, notify you by email or an in-app notice.