Refund & Cancellation Policy

1. No Refunds & No Returns

All sales on dipsearouters.com are final. We do not offer refunds or accept returns of delivered products, whether opened or unopened. Please review the product specifications, compatibility with your ISP, and your requirements carefully before placing an order — our support team is happy to help you choose the right router before you buy.

2. Exchange for Defects (Warranty)

Every router we sell is covered by a manufacturer warranty of 6 months to 1 year (as stated on the product page). If your product has a manufacturing defect or develops an issue during the warranty period, we will exchange it for a working unit free of charge.

• To request an exchange, use Account → Orders → Request Exchange, or contact support with your order number.
• Our team will run basic diagnostics with you to confirm the issue, then arrange pickup of the defective unit and dispatch of the replacement.
• Exchanges cover hardware defects and malfunctions under normal use. They do not cover physical damage, liquid damage, electrical surges beyond rated input, tampering, or unauthorised repair.
• The replacement unit carries the remainder of the original warranty period.

3. Cancelling an Order

• You can cancel an order any time before it is shipped from Account → Orders → Cancel Order, or by contacting support with your order number.
• Once an order has been shipped, it can no longer be cancelled.
• For orders cancelled before shipping, any amount already paid is reversed to the original payment method.

4. Damaged-on-Arrival Shipments

If your package arrives visibly damaged, please refuse the delivery or note the damage with the courier, and contact us within 48 hours with photos. Confirmed transit-damage cases are treated as warranty exchanges — we replace the unit at no cost to you.

5. How to Reach Us

For any cancellation or exchange query, email support@dipsearouters.com or call +91 11 4567 8900 (Monday–Saturday, 11:00 AM – 6:30 PM) with your order number. We respond within one business day.