Terms & Conditions

1. About Us

dipsearouters.com is operated by Dip Sea Routers ("we", "us"), Office No-712, Ansal Classique Tower, Rajouri Garden, New Delhi-110027. By browsing this website or placing an order, you agree to these terms. If you do not agree, please do not use the site.

2. Products & Pricing

• We sell X-PON ONT fiber routers and related networking hardware for delivery within India.
• All prices are listed in Indian Rupees (₹) and are inclusive of GST unless stated otherwise.
• Product photographs are of actual units; minor cosmetic variations between batches can occur.
• We may correct pricing or listing errors and update prices at any time. If a price error affects an order you have already placed, we will contact you to reconfirm or cancel with a full refund.

3. Orders & Payment

• An order is confirmed when you receive the order confirmation with an order number (e.g. DSR-2026-XXXXX).
• Payments are accepted via UPI, credit/debit cards, net banking, and wallets, processed through RBI-authorised payment gateways. Cash on delivery is not available.
• Items are subject to availability. If an item in your order cannot be fulfilled, we will cancel that item and refund it in full.
• Coupon codes are subject to their stated conditions, may have usage limits, and cannot be exchanged for cash.

4. Shipping & Delivery

• Orders are dispatched on business days (Monday–Saturday).
• Delivery typically takes 3–10 business days depending on how far your location is from our Delhi facility. Estimated timelines are indicative, not guaranteed.
• Delivery charges depend on the destination pincode and shipment weight, and are always shown at checkout before you pay.
• Risk in the products passes to you on delivery at the address you provided.

5. Cancellations & Exchanges

All sales are final — we do not offer refunds or returns. Orders may be cancelled before they ship, and defective products are exchanged under warranty, as set out in our Refund & Cancellation Policy, which forms part of these terms.

6. Warranty

• Products carry the manufacturer warranty stated on their product page (6 months or 1 year from delivery, by model), covering hardware defects under normal use.
• Warranty does not cover physical damage, liquid damage, electrical surges beyond rated input, tampering, or unauthorised repair.
• To claim, contact support with your order number; after diagnostics we exchange the defective unit for a working one at no charge.

7. Acceptable Use

You agree not to misuse the website — including attempting to breach security, scraping at abusive volumes, submitting unlawful or infringing content in reviews or questions, or placing fraudulent orders. We may suspend accounts and cancel orders involved in abuse or suspected fraud.

8. Reviews & Submitted Content

By posting reviews, photos, or questions you grant us a non-exclusive right to display that content on the website. You must own the content you post and it must not be misleading, offensive, or unlawful. We may remove content that violates these terms.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order. Nothing in these terms limits rights available to you under the Consumer Protection Act, 2019.

10. Governing Law & Disputes

These terms are governed by the laws of India. Courts at New Delhi shall have exclusive jurisdiction, subject to any rights you hold to approach consumer fora under applicable law.